Ireland Crime

Named as

Convicted

Offences

Breaching the Universal Service Regulations (regulatory offences)

Where

Co. Dublin

Reporting

2 reports, 15 Apr 2024 to 15 Apr 2024

Outlets

thejournal.ie, irishmirror.ie

Photographs

as published, with the outlet's credit

Images are shown from the outlet that published them and link back to the article. Copyright stays with the credited photographer or agency.

• Eircom fined €7,500 over customer complaints procedures Breaching the Universal Service Regulations (regulatory offences) · Co. Dublin

  Eircom, a telecoms company also known as Eir, was prosecuted by ComReg over its customer complaints procedures, which ran for two years from mid-2021. The victim is a woman, a mother whose daughter needed urgent medical attention, who could not make 999 calls and was told there was nothing wrong with her service. The company pleaded guilty at Dublin District Court to breaching the Universal Service Regulations, with sources giving either 10 or 12 counts. On 15 April 2024 Judge Anthony Halpin convicted Eircom, fined it €7,500 and ordered it to pay €10,000 in costs.

  Sentenced, 15 Apr 2024Convicted · 2 reports

Each entry shows how that report described them.

1. 15 Apr2024
   Convictedthejournal.ie, in Eircom fined €7,500 over customer complaints procedures

   Judge brands 'disgraceful' practices at Eir over handling of customer complaints

   convicted, Eircom, named, irish (judged from name)EircomIE
2. 15 Apr2024
   Sentencedirishmirror.ie, in Eircom fined €7,500 over customer complaints procedures

   Judge slams Eircom for ‘disgraceful’ threat to customer care workers

   convicted, Eircom, namedEircom

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